This Cancellation Policy applies to courier bookings, online payments, collections and delivery services arranged with OREC.
Customers may request cancellation before a shipment has been collected. If approved, any refund will be handled according to OREC's Refund Policy.
Once a shipment has been collected, processed, dispatched or entered the delivery network, the booking cannot normally be cancelled and charges may still apply.
Dedicated vehicle bookings, special trips, drive-away services or urgent courier arrangements may be subject to cancellation charges where a vehicle, driver or route has already been allocated.
If OREC attempts collection and the shipment is not ready, the sender is unavailable, or incorrect information was supplied, cancellation fees or additional charges may apply.
Cancellation requests must be submitted as soon as possible and must include the booking reference, sender details and reason for cancellation.
Email: info@orec.co.za
Phone: 079 841 8252
Website: www.orec.co.za
